Shipping


Update: December 26th, 2022

All orders received by the Christmas cut-off date were posted as soon as received, many orders past the cut-off date were also posted. For any orders not yet received please contact Australia Post directly via their 'missing parcel' process. I'm also happy to contact them if you let me know there is a problem and it is past their 'hasn't arrived by' date.

Update: November 25th, 2022

Orders made AFTER 21st NOVEMBER cannot be guaranteed to arrive prior to Christmas ~ some might make it but there are many factors that affect delivery times including weather events and an overall increase to parcels being posted at this time of year. 

Many areas across Australia have been and continue to be impacted by floods. Please have patience at this time which has been devastating to so many in case of delays.

Generally the turnaround time from order to arrival is around 3-4 weeks. Of course, there are many factors that can affect postage times including your location within Australia, public holidays and weather events affecting sorting and delivery processes.

We use Australia Post as our postage partner, so please be aware of the limitations they might have within their capabilities, any government regulations due to restrictions and staffing levels.

WESTERN AUSTRALIAN CUSTOMERS PLEASE NOTE:

https://auspost.com.au/service-updates/domestic-service-updates/nsw-to-wa-delivery-delays please consider using Express Post for more time-sensitive items.

Here is the latest from Australia Post regarding weather conditions and delivery times:

https://auspost.com.au/service-updates/domestic-service-updates/extreme-weather-conditions

 

 

My products are designed by me in Kyabram and my business is wholly owned by myself, a small home-based business, located in country Victoria, Australia,  run by one solitary woman.

I have the products assembled in a factory in China (if there were a factory that could do this here, I'd jump at that chance).

Postage from Little Goody New Shoes to you is via Australia Post. Production and delivery time is USUALLY 3-4 weeks from order to arrival. This cannot always be guaranteed because of worldwide events/restrictions and postal delays at times.

The BEST WAY to contact me is via messenger - click the blue icon in the bottom right hand corner of this page or go to  https://www.facebook.com/LittleGoodyNewShoesAust/ 

Receive FREE STANDARD POSTAGE for orders $250 and over.

 

If you choose Express Postage on the website this only applies for the postage from Little Goody New Shoes in Victoria, Australia, to your address AFTER the goods have been assembled and arrived at Little Goody New Shoes.

Please have some patience in the case of delays, if you contact me about your order, I will attempt to estimate the time you have left to wait for your order.

Orders made on the website will have tracking details sent to the email address or phone number you provided as soon as practicable AFTER your items have been made, arrived at Little Goody New Shoes and THEN posted to you. This will be approximately 2-3 weeks AFTER you make your order and you will not hear from us until this time. This is normal. Please, also, check your junkmail folder as some emails from websites are sent there by default.

FREE Pick Up from Store
If you are able to collect from Kyabram, Victoria, or can arrange another meeting point, such as at an event that we are booked for, you may collect your item/s directly from Little Goody New Shoes. To enable this option, please contact me via messenger (in the bottom right hand corner of the website) or my Facebook page here:

 https://www.facebook.com/LittleGoodyNewShoesAust/ 

and I can order your items for you manually rather than you paying for shipping through the website.

Please note that if you choose this option and fail to collect, you will be contacted and offered shipping at the standard rate. Items will be held for a maximum of 3 months prior to them being considered abandoned and returned to stock without refund. 

Please also consider contacting me at my Facebook page   https://www.facebook.com/LittleGoodyNewShoesAust/ to discuss which items I may already have in stock in your size. These items would then be available for immediate postage within Australia. 

Currently, we are only able to ship within Australia. If you are overseas and wish to order something, maybe you have a friend in Australia that can act as your 'agent' to make a purchase on your behalf and forward it onto you. This would be a PRIVATE arrangement. This would mean that any correspondence or concerns raised about the transaction, product, returns, refunds etc would be solely between the person who actually made the purchase from Little Goody New Shoes and us. 

All timeframes are approximate and may be delayed due to public holidays and busy postal times i.e. lead up to Christmas or other holidays and due to reduced volume of flights into Australia or staffing shortages or restrictions.